WHITE PAPER:
This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
EGUIDE:
Integrating CRM with revamped WCM strategy is pushing WCM into a more prominent role as companies aim for highly personalized and targeted customer experiences. Learn about its evolving role, how many of your peers are planning to invest in WCM initiatives, and how WCM meets CRM.
EBOOK:
Business process management in the digital era is a whole new deal. In this SearchCIO handbook, find out how businesses must adapt BPM systems to meet the needs of the digital customer.
WHITE PAPER:
In this CFO guidebook, learn how you can leverage mobile, cloud, social media, and big data to dramatically improve business results and drive insight-fueled transformation.
EGUIDE:
It is time to move your legacy applications to the cloud. Migrating the applications you rely on every day is going to be unique to your organization, but not as complicated as you may have been lead to believe. Use this e-guide to navigate your path to the cloud.
WHITE PAPER:
Social networking, high-speed mobility and smarter devices are changing the way we do business. Read this paper now to learn how you can create value for your business through building robust social and real-time collaboration capabilities into portals.
WHITE PAPER:
This data sheet details how Oracle Scorecard and Strategy Management extends the Oracle Business Intelligence Enterprise Edition with capabilities that enable strategic goals to be communicated across the organization and monitoring progress over time.
JOURNAL ARTICLE:
Read this collection of journal articles to learn a variety of approaches to creating options for business success, even in the face of scarce resources.
WHITE PAPER:
This guide outlines a systematic approach to software evaluation and selection that aligns best practices and leading-edge technology with planning activities.
EGUIDE:
As organizations adopt new technologies, they find themselves taking on rather large data center projects. The failure of a data center update can jeopardize an entire organization's existence. This e-guide gives you the first steps you will need to start your project off on the right foot.
